Refund and Returns Policy
Effective Date: January 2, 2025
Introduction:
Fino Bike Fix wants to ensure that you are fully satisfied with your purchase. If you’re not happy with your items, our Refund and Returns Policy provides the details for returning products and obtaining a refund.
Address: 630 15th Tower 100 Ave, Longmont, Colorado (CO), 80501
Email: info@finobikefix.net
Return Eligibility
To be eligible for a return, items must be unused, undamaged, and in their original packaging. Returns must be requested within 30 days of purchase.Non-Returnable Items
Some items such as custom-made products, gift cards, and consumable products (e.g., lubricants, oils) are non-returnable.Return Process
To initiate a return, please contact us at info@finobikefix.net with your order number and the reason for return. We will provide you with instructions on how to return the item.Refund Process
Once we receive and inspect the returned product, we will issue a refund to your original payment method. Refunds may take 7-10 business days to process.Return Shipping Costs
The customer is responsible for the cost of return shipping, except in the case of defective or damaged products. We recommend using a trackable shipping service.Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at info@finobikefix.net. We will arrange for a replacement or full refund.Exchanges
If you would like to exchange an item, please follow the return process and indicate which item you would like to receive in exchange. Exchanges will only be processed after the returned item is received.Partial Refunds
If the item is returned in a used or damaged condition, we may issue a partial refund based on the condition of the product.Refund Notifications
You will receive a notification via email once your return has been processed and the refund has been issued.Policy Updates
This Refund and Returns Policy may be revised from time to time. Any changes will be posted with a new effective date.